phjou Privacy Policy

phjou ("phjou," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the phjou online gaming platform available at phjou.net (the "Platform"). This Privacy Policy describes how phjou collects, uses, stores, shares, and protects your personal information when you access or use the Platform.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data processed by phjou in connection with the Platform, regardless of whether you are a registered player or a visitor.

By accessing the phjou Platform or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

For the purposes of the Philippine Data Privacy Act of 2012, phjou acts as the Personal Information Controller with respect to the personal data collected through the Platform. phjou determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

Where phjou engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors and are contractually bound to process data only in accordance with phjou's instructions and applicable law.

phjou may collect the following categories of personal data from you:

• Identity Data: Full name, date of birth, government-issued ID number, nationality, and photograph (for age and identity verification purposes).
• Contact Data: Email address, mobile number, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, or Makati).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: Payment method details (e.g., GCash account reference, Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, or other participating banks), transaction history, deposit and withdrawal records.
• Gaming Data: Game history, wagering activity, session duration, win/loss records, and responsible gaming tool usage.
• Technical Data: IP address, device type, browser type and version, operating system, and session identifiers.
• Usage Data: Pages visited, features used, time spent on the Platform, and clickstream data.
• Communications Data: Records of your interactions with phjou customer support, including live chat transcripts and email correspondence.

phjou does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for regulatory compliance, in which case such collection will be clearly disclosed and subject to your explicit consent.

phjou collects personal data through the following means:

• Direct interactions: Data you provide when registering a phjou account, completing identity verification, making deposits or withdrawals, contacting support, or updating your account settings.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Data received from payment processors, identity verification providers, and fraud prevention services engaged by phjou to support Platform operations.
• Regulatory sources: Data received from PAGCOR or other Philippine regulatory authorities in connection with compliance obligations.

phjou uses your personal data for the following purposes:

• To create, manage, and maintain your phjou account.
• To verify your identity and age (21+) as required by Philippine gaming regulations.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To provide customer support and respond to your queries and complaints.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To comply with PAGCOR regulations, anti-money laundering (AML) obligations, and other applicable Philippine law.
• To administer bonuses, promotions, and loyalty programs.
• To send you service-related communications, including account notifications and security alerts.
• To send you marketing communications about phjou products and promotions, where you have consented to receive such communications.
• To improve the Platform through analytics, testing, and research.
• To enforce the phjou Terms & Conditions and other applicable policies.

phjou processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform the contract between you and phjou (i.e., the phjou Terms & Conditions), including account management and transaction processing.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to phjou, including PAGCOR regulatory requirements and AML obligations.
• Legitimate interests: Where processing is necessary for phjou's legitimate interests, such as fraud prevention, Platform security, and service improvement, provided those interests are not overridden by your rights and interests.

phjou does not sell, rent, or trade your personal data to third parties for their own marketing purposes. phjou may share your personal data with the following categories of recipients, strictly as necessary:

• Payment processors: GCash, Maya, and participating Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged to verify your identity and age in compliance with Philippine regulations.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law.
• IT and platform service providers: Cloud hosting, security, analytics, and customer support technology providers who process data on phjou's behalf under strict data processing agreements.
• Fraud prevention services: Third-party providers engaged to detect and prevent fraudulent activity on the Platform.

All third-party processors engaged by phjou are contractually required to implement appropriate technical and organizational security measures and to process personal data only in accordance with phjou's instructions and applicable Philippine law.

phjou retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, phjou retains account and transaction data for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations and PAGCOR record-keeping requirements. After the applicable retention period expires, your personal data will be securely deleted or anonymized.

Where phjou is required to retain data for a longer period by applicable law or regulatory direction, the longer retention period will apply.

phjou implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the phjou Platform.
• Encryption of sensitive data at rest, including financial and identity data.
• Role-based access controls limiting access to personal data to authorized phjou personnel on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform.
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC notification requirements.

While phjou takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your phjou account credentials confidential and for notifying phjou immediately if you suspect any unauthorized access to your account.

phjou uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve the Platform, personalize your experience, and analyze usage patterns. The types of cookies used by phjou include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security cookies. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to improve your experience on the phjou Platform.
• Analytics cookies: Collect anonymized data about how users interact with the Platform to help phjou improve its services.
• Marketing cookies: Used to deliver relevant promotional content about phjou to you, where you have consented to receive such communications.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phjou Platform.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phjou:

• Right to be informed: The right to be notified of how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data phjou holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to phjou's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact the phjou support team via live chat on the Platform or by email at [email protected]. phjou will respond to all verified data subject requests within the timeframes required by applicable Philippine law.

The phjou Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. phjou does not knowingly collect personal data from individuals under the age of 21. If phjou becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended and the data will be deleted in accordance with applicable law.

If you believe that a minor has registered a phjou account or provided personal data to phjou, please contact us immediately at [email protected] so that we can take appropriate action.

phjou may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, phjou will notify registered players via the email address associated with their account and/or by posting a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this Privacy Policy. Your continued use of the phjou Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how phjou protects your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or phjou's data processing practices, please contact our Data Protection Officer (DPO) through the following channels:

• Live chat: Available 24/7 directly on the phjou Platform.
• Email: [email protected]

If you are not satisfied with phjou's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

phjou is committed to resolving all privacy-related concerns promptly and in good faith, in accordance with our obligations under Philippine law.